Get in Touch With Us
This page explains how to contact the Sites Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides to casinos not on GamStop for UK readers, so most messages are about accuracy, clarity or a particular review. We are not a casino, and we do not run accounts or handle payments.
Who to contact for what
The most common mistake is writing to us about a problem that only the casino can fix. This table shows where each type of query belongs.
| Your query | Best place to start |
|---|---|
| Error, outdated detail or unclear wording on our pages | Us, via the contact route on this site |
| Suggestion for a guide or comparison | Us |
| Question about how we research or rank casinos | Us |
| Partnership or editorial enquiry | Us |
| Missing withdrawal, bonus dispute or account verification | The casino's own support team, then its complaints process |
| Worry about your gambling | GamCare or another support service (see below) |
How to send us a message
Use the contact details or form provided on this site. We do not publish a phone line or live chat, and we will never ask for card numbers, passwords or casino login details. If anyone claiming to be us asks for these, do not reply.
To help us answer quickly, include:
- The page you are asking about, or its title.
- The exact statement you think is wrong or unclear.
- Any source that supports your point, such as a screenshot of the casino's terms with the date you saw it.
- Whether you would like a reply.
Reporting a correction on a casino review
Bonus terms, payment options and withdrawal rules change often. Our reviews cover operators such as Betmica, Kikibet and Betninja, and we check them against the casinos' published terms and the details supplied to us. Our figures were last verified on 29 September 2026. Casino terms can change after that date, so always read the current terms before you deposit.
If you spot a difference, tell us which casino, which offer and what the terms now say. We treat reader reports as leads to verify, not as facts. We will check the casino's published terms before we change anything.
We do not say we have deposited, played or withdrawn at any casino. Our pages rest on research and on published terms, and we label advertising claims as claims.
Problems with a casino: what we can and cannot do
We cannot release a withdrawal, reverse a bonus decision or act as a go-between with an operator. We are not a regulator and cannot force a casino to act. We cannot promise any outcome.
These steps usually work better:
- Contact the casino's support first and keep a written record, such as chat transcripts or emails, with dates.
- Read the terms that apply, especially wagering requirements, maximum bet rules, expiry dates and cashout limits.
- Complete identity checks promptly if requested. Delays in verification are a common cause of slow withdrawals.
- Use the casino's formal complaints procedure if support does not resolve the matter. Its licensing details should say where to escalate next.
Many of the casinos we cover hold overseas licences rather than a UK Gambling Commission licence. That means UK-regulated protections and complaint routes may not apply in the same way. Our guide to trusted non GamStop casinos in the UK explains what to check before signing up.
If gambling is causing you harm
If gambling is affecting your money, mood or relationships, please talk to someone. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers webchat and information. You can also use GamStop to self-exclude from UK-licensed sites, set deposit and loss limits, or install gambling blocking software on your devices.
If you self-excluded through GamStop, think carefully before using a site outside that scheme. Contact us if you would like help finding support information. We will point you to the relevant organisations rather than to a casino.
Partnerships, commission and editorial independence
We may earn a commission if you follow a link to a casino and sign up. That does not buy position on our pages. If you represent a brand or organisation, you are welcome to contact us with factual updates or a proposal, but payment will not change how we rate an operator or what we say about its drawbacks.
What to expect after you write
A person reads each message. We do not set a guaranteed response time, and we may not reply to messages that are abusive, promotional or ask us to settle a casino dispute. When a correction is confirmed, we update the page and the date of our checks. Thank you for helping us keep the information accurate.